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EMAIL COMMENTS FROM DISATISFIED BUYERS

Email Extracts from Buyers

Buyer 1. I would like to point out that there is obviously either some confusion or misunderstanding from your end or the supplier's side. In your last e-mail, which was sent to my Philippine mail address, you asked me to investigate if the battery compartment was dry and to supply a picture to that extent, which I did. Either nobody has really read my first mail after the flooding occurred, or it was not understood. I clearly described there that the flooding did not happen at the nose cone seal, i.e. battery compartment, but at the motor compartment. I don't really understand why this is now in doubt again. In all likelihood the failure point is the shaft seal, at least at one unit, while it may be the scarred O-ring of the motor compartment at the other unit. I have described that all in detail in my first mail

Buyer 2.The product itself looks fine and I will have it in the water soon
but first a couple of issues:

No instruction book or warranty papers in the carton for the seadoo sescooter , for $1600+ I do
expect a warranty, the instructions I found and downloaded.

The charger for the seadoo sescooter is a Chinese 110 v AC input only unit, fitted with a US
pin plug......if it was not for the fact that I have a lot of
electronic kit around I would not have been able to charge the battery

The nose for the seadoo seascooter would not budge when I released the catches and I had to
resort to warming the unit to build up some pressure before I could
release the top. Once it came off the problem was clear, the o-rings
were so degraded the outer skin had broken down and was very sticky,
the black rubber coated my fingers as I removed the o-rings. On
closer examination it is easy to see a myriad of cracks covering the
surface of the o-rings so they have in fact perished and had I not
been cautious my scooter could have flooded and ruined.

I am always nervous about Chinese quality but of course in this case
it could be because mine was an early release and had not been
checked at the factory. It was sealed in a plastic bag so you would
have not known either.

The instruction notes for the seadoo seascooter clearly state that the o-rings are silicone
which makes sense because they need to be soft and compliant in a
double bore seal design......mine are not silicone.

Is mine a typical sedoo seascooter unit or is it a very early version? From my
experience with preparing equipment for operations, checking is
mandatory and I guess that means you are going to need to check every
unit before selling them. If it were me I would have them shipped
without o-rings, then the units can easily be opened, checked and you
can fit good quality silicone ones sourced locally.

I expected to find a simple gel-cel battery inside, but was surprised
that the power module is quite sophisticated, unfortunately, this
squashed my hopes of getting a spare battery in that it is far more
than just a battery and is probably quite expensive for a spare part.

I will source some o-rings today and let you know my choice

If you would be so kind as to check out some of this and reassure me
that I have made the right choice I will be very grateful

 

3. I was hoping that you may have some answers from the supplier by
now.......I have heard that they are not very customer service oriented, hope I am wrong

4.
I received the 4 extra batteries, however one of them arrived with a loose connection and it does not charge. Also one of my Aquanauts has a fault as it has got water in the motor housing area, looks like the join between plastic and the black seal has not been fully joined. It has been used maybe twice.

5.. One of my Aquanauts has a fault as it has got water in the motor housing area, looks like the join between plastic and the black seal has not been fully joined. It has been used maybe twice.

6. My Aquanaut stop working on the weekend, I am not sure of the problem it just does not seem to work.

7 . Dolphin just stopped working after 3 weeks

 

8.Upon internal inspection prior to entering the battery compartment, i observed signs of moisture residue in the various corners, on tasting it was salty suggesting seawater.

Anyway i went deeper into the battery compartment, very difficult to remove, a sign of things to come.

After much straining (i wish they would create a tool to help here!) I removed the battery compartment base to reveal a mess.

The PC board was wet and stuffed completely as was the base connector that it plugs into, also the wiring into the motor had now had it.

Digging deeper underneath, the motor and surrounding area was wet buggered rusting and smelly (burnt out).

I decided it wasn't cost effective to go any further.

The scooter is not worth repairing, even assuming all the parts are available.

It is not obvious as to how the unit got wet in the first place.

Trying to repair it may just continue the problem.

9. Dolphin just stopped working ( one after 1 day) will not run

“ I had another Dolphin stop on the Weekend, really weird as it just won't go similar to the Aquanaut I just sent back.”

 

10. You
> may recall that you sold me two seadoo explorers, I brought
> the 2 units to my beach house, charged them up and went for the
> first dive on May 3, 2008. Within less than 5 minutes both units
> developed the same symptoms, i.e. the drive started to work only
> intermittently and a buzzer could be heard. We had to drag the units
> back to shore against a strong current.

Subsequent study of the
> trouble shooting section of the seadoo manual informed us that this behavior
> is expected when the unit has encountered flooding. Since there was
> no water in the battery compartment, I extended my research into the
> drive compartment. Before I proceed to detail the findings, let me
> state here clearly that under the prevailing circumstances I did not
> give a rat's ass about warranty implications. I had guests from
> overseas in my place. We had planned to go on some serious underwater
> explorations and dive site mapping. I had assured them that I had
> propulsion devices available and then they crapped out. The only
> remedy was to try to find out what went wrong and try to fix it. I am
> an electrical engineer by trade and am perfectly capable to
> investigate these units, notwithstanding that this may be in breach
> of whatever warranty is involved here. What we found - and what the attached pictures demonstrate
> - does not speak well for the Chineese manufacturer. Here are the results
> of our investigation:
>
> Unit-1:
>
> Flooding of the Seadoo probably occurred thru a defective motor chamber O-ring
> seal. The ring had a nick-mark, as if been handled by a plier. The
> two motor leads were both pinched under the housing to the extend
> that the insulation for the Seadoo has been compromised. I dried the unit after
> rinsing with distilled water, and rolled the O-ring to locate the
> defective surface on the inside of the groove and applied Dow Corning
> 111 silicone compound. I did not go any further and did not
> disassemble the drive gear, which I probably should have, given the
> experience with unit-2.
>
> Unit-2:
> Flooding most definitely occurred thru a failed shaft seal in the Seadoo Explorer. The
> entire gear box was filled with seawater. When extracting the shaft,
> no silicone grease could be found on the inside of the bearing or
> the O-rings. Normally, one would expect to find lubricant at the
> edge of the bearing or O-rings, where it would be deposited when the
> shaft is inserted. This unit had taken more water than the other and
> required extensive rinsing and drying. I applied the same silicone
> compound as with the first unit, but have little hope that this will
> cure the problem. If the shaft has rotated for some time without
> lubricant, then the O-rings are probably destroyed.
>
11. The 2 Aquanauts returned I believe may have been a manufacture fault.

12.With the batch I just received I have one that has been used once and when you connect the battery it starts running at a slow speed without the blue buttons being engaged. When you push in blue buttons it increases speed for a moment then reverts back to a slow speed like an idle, and continues running the only way to stop is disconnecting battery.

I will return this today, as I see this as a manufacture problem as it went in the pool for approx 30 mins.

 

13.We ran three batteries through and the same problem occurred on all occasions. We also used two battery chargers with the same results. Would it be okay if we removed the propeller guard for ease of posting or would they require the unit completely intact ?

Also, could you please advise on your address so we can send back for repair and many thanks

 

14.

A complete replacement would be fantastic as it was a little disappointing being out on the reef with my new toy broken !!

I will wait to hear from you and thanks

 

15.Thanks for your information & helping to arrange the sending back of the explorer. But pls also include the battery also because this part is also important for us to investigate. To save cost I suggest you can send 1pc to us if all of them have the same problem.

15. Sorry for my late. Could you call your buyer send 1 pc defective explorer to our office. Pls make sure the product is not unassembled when you send to us. Address is below:

 

16. with only one snorkel test a device which is >> supposed to take me down to 50m doesn't work! >> >> Please contact me urgently to discuss rectification. Do I need to send you >> the battery back or do you need the whole scooter, charger & >> battery? >> >> I had planned to do a lot of diving with this unit in the next few weeks

 

17.
Could you please advise at your earliest convenience what you can do about the Faulty Seadoo supplied by Stallion Asia and sold to the Australian Government Department of Fisheries As I will be travelling to Hong Kong next month I am quite willing to bring the faulty item to your office for inspection and discussion. At the very least I am asking you to supply spare parts for the above

18. I have a dud explorer battery and even though it does not hold a charge > the lights sill come on the circuit board so I will have to ask you to > return the battery and charger first for checking with a copy of the > COD receipt.

 

19. Will you replace the Seadoo as I did arrive not working and
I cannot get it repaired?

 

20. Furthermore, as per your email dated 24 November 2008 upon contacting the electrian provided by you which was to no avail we had the battery tested which was found to be useless.  The battery was charging but when placed under a haulage tester it proved very weak.  The explanation I was given for this was that the battery must have been sitting for a very long time without being charged.  I therefore purchased two new batteries at a cost of $164.90, one to replace the one provided by you and a further one to have on standby for when the first one ran out.  The battery still proved not to work.  We have since taken the seascooter to an auto electrician who has looked at the seadoo and we have been advised that the circuit board is faulty.  We are in the process of seeing whether we can obtain a circuit

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